{"id":7131,"date":"2021-06-11T09:17:01","date_gmt":"2021-06-11T09:17:01","guid":{"rendered":"https:\/\/starbrushstudio.com\/en\/?page_id=7131"},"modified":"2021-08-15T09:15:30","modified_gmt":"2021-08-15T09:15:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/starbrushstudio.com\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1>F.A.Q<\/h1><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/starbrushstudio.com\/en\/\" class=\"home\"><span property=\"name\">Miniature Painting Service<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">&#x39;<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_cta_0 et_hover_enabled et_pb_promo  et_pb_text_align_center et_pb_bg_layout_light et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><div><h2 style=\"text-align: left;\"><strong>F.A.Q. about our miniature painting service<\/strong><\/h2>\n<p style=\"text-align: left;\">Here you can find answers for frequently asked questions by our users about our paint job, how you can send us your completed armies, and much more!:<\/p><\/div><\/div>\n\t\t\t\t\n\t\t\t<\/div><style type=\"text\/css\">.et_pb_cta_0.et_pb_promo{background-color:transparent !important;}<\/style><div class=\"et_pb_module et_d4_element et_pb_accordion et_pb_accordion_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_0  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">IS THERE A MINIMUM COMMISSION PAINTING COST?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>NOPE. We accept all miniature painting commissions, even the smallest! We don\u00b4t want the economic reality of each one be a handicap if someone wants a well-painted miniature.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_1  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">DO YOU SHIP THE MINIATURES INTERNATIONALLY?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>YES, OF COURSE! In fact, it\u00b4s very habitual for us.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_2  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">HOW DO I KNOW THE STATUS OF MY ORDER?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>As part of our painting service miniatures, from Starbrush Studio we send photographs of the miniature painting process to our clients, either by <strong>email<\/strong> or\u00a0<strong>WhatsApp<\/strong>.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_3  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">DO YOU OFFER A FAST MINIATURES PAINTING SERVICES AND DO YOU WORK WITH A DEADLINE?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>If for some reason you need us to make an order with a deadline in which you need an army or a miniature, such as a tournament, a birthday, or just do not like to wait !, tell us. We can meet the deadlines you need and yes, we can work with deadlines as long as they are realistic.<\/p>\n<p>Now, our work dynamics is based on the \"FIRS IN FIRST OUT\", or what is the same, We produce the orders in order of arrival. So, if We\u00b4ve to give priority to an order with close deadline, It will carry a surcharger in concept or \"Urgent Order\"<\/p>\n<pre id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-medium\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-fulltext=\"\"><\/pre><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_4  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">CAN YOU BUY THE MINIATURES?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Of cours! In fact, We recommend it. So, you save shipping cost!<\/p>\n<p>This doesn\u00b4t have any price increase,<\/p>\n<p>This has no increase in the budget. <strong>You\u00b4ll pay the amount purchase without any additional charge<\/strong><strong>.<\/strong><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_5  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">WHAT PAYMENT METODS DO YOU ACCEPT?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>We accept payments by bank transfer and PayPal.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_6  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">CAN YOU REMOVE PAINT FROM MINIATURES?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Yes we can! We can remove the paint from any material miniatures. If miniatures to strip still exist in the market, We recommend <strong>buying new miniatures, <\/strong>because the final job of miniatures with their paint removed may vary with respect to new miniatures.<\/p>\n<p>But, there are times when we need to strip miniatures. It\u00b4s possible that their\u00b4re discontinued, or you love your miniatures and you want to paint them again. Contact us for more information and prices!<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_7  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">DO YOU WORK WITH ESTABLISHED PRICES?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Our mission, and \"StarBrush Spirit\" is to adapt to the needs and possibilities of our customers. Have you little money and don\u00b4t know what you could do with it? Don\u00b4t worry! <strong>We\u00b4ll find the best solution to meet your needs!<\/strong><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\"><span lang=\"en\" tabindex=\"0\">Suppose you want to place an order, and inform us that your budget is\u00a0\u00a3 60. You tell us what your idea would be and what you want to do with that budget and we will send you a realistic and adjusted budget of the best we can do with the budget you have.<\/span><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_8  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">CAN I TO FINANCE AN ORDER?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>We offer the possibility of paying by installments in our paint miniatures service. According to your possibilities we can divide in more or less terms.<\/p>\n<p>In ths case, you need to know that\u00a0<strong>we don\u00b4t ship the miniatures until de paymen is completed.<\/strong><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_9  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">ARE THERE DIFFERENTS LEVELS OF MINIATURES PAINTING?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>We offer <strong>six<\/strong><strong>\u00a0levels painting:<\/strong><\/p>\n<p>You can see all information here: <a href=\"https:\/\/starbrushstudio.com\/en\/miniature-painting\/\">PAINTING LEVELS<\/a><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_10  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">CAN I CHOOSE DIFFERENTS PAINTING LEVEL IN AN ORDER?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Of course! In fact, We recommend it.<\/p>\n<p>For example: an army wich have different troops, heroes and monsters. In this case, you can choose our LEVEL 1 level to paint the troops, our CELESTIAL BRUSH level to paint heroes and monsters, and our MYTHICAL DRAGON level to paint your favourite miniature.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_11  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">WILL YOU TELL ME HOW DID YOU PAINT MY MINIATURES?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>We\u00b4ll tell you the diferentes colours We have used.<\/p>\n<p>We don\u00b4t reveal uor techniques or our painting secrets, but We understand you\u00b4ll surely want to paint the miniatures for your army, and they must all have the same color scheme.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_12  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">HOW DOES SHIPPING WORK? DO YOU INTERNATIONAL SHIPPING?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Of course! We\u00a0have customers of our\u00a0<strong>miniature painting service<\/strong>\u00a0all over the world.<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\"><span lang=\"en\" tabindex=\"0\">We send orders by certified shipping, always with a tracking number so you can see where your miniatures are.<\/span><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_d4_element et_pb_accordion_item et_pb_accordion_item_13  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">WILL THE MINIATURES ARRIVE SAFELY ATH THEIR DESTINATION?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Our packagin is completely safe. We protect miniatures carefully. No onlyNuestras cajas son completamente seguras, y protegemos las miniaturas con especial cuidado y atenci\u00f3n.\u00a0<span lang=\"en\" tabindex=\"0\">Not only are your miniatures, they are also our work and we don\u00b4t want it to suffer any damage.<\/span><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_2 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_divider et_pb_divider_0 et_pb_divider_position_center et_pb_space\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_3 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1 et_animated  et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>Address<\/h2>\n<p>Utrillas Square, 1, Saragossa, Spain<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2 et_animated  et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>Call Us<\/h2>\n<p>(+34) 699 898 476<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3 et_animated  et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>Email Us<\/h2>\n<p>info@starbrushstudio.com<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/pages\/7131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/comments?post=7131"}],"version-history":[{"count":6,"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/pages\/7131\/revisions"}],"predecessor-version":[{"id":8856,"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/pages\/7131\/revisions\/8856"}],"wp:attachment":[{"href":"https:\/\/starbrushstudio.com\/en\/wp-json\/wp\/v2\/media?parent=7131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}