{"id":2162,"date":"2019-02-16T06:42:52","date_gmt":"2019-02-16T06:42:52","guid":{"rendered":"http:\/\/oidutstudio.co.uk\/?page_id=2162"},"modified":"2021-08-05T18:27:08","modified_gmt":"2021-08-05T18:27:08","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/starbrushstudio.com\/gb\/terms-and-conditions\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_tabs _builder_version=”4.9.10″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_tab title=”PRIVACY POLICY” _builder_version=”4.9.4″]<\/p>\n

*** LIABLE: It is my duty to inform you that the personal data that you provide by filling in this form will be treated by Starbrush Studio.<\/p>\n

*** PURPOSE: The purpose of the collection and processing of personal data that I request is to manage the comisson you make in this contact form, and on occasion, to send possible promotions of your interest.<\/p>\n

*** LEGITIMATION: the interested party’s\u00a0consent.<\/p>\n

*** RATES: As a user and interested I inform you that the data you provide will be located in the database of StarBrush Studio. The fact that you do not enter the personal data that appear on the form as mandatory may have the consequence that you can\u00b4t attend your request You can exercise your rights of access, rectification, limitation and delete the data by writing to info@starbrushutstudio.com as well as the right to file a claim with a control authority. You can consult the additional and detailed information on Data Protection on our website: https:\/\/starbrushstudio.com\/gb, as well as consult my privacy policy.<\/p>\n

[\/et_pb_tab][et_pb_tab title=”SERVICE CONDITIONS” _builder_version=”4.9.10″ hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

starbrushIn Starbrush Studio we want you to have all the information available.<\/strong> On this page we want to inform you about all that implies the acceptance of a comission with Starbrush<\/strong> Studio.<\/p>\n

As any business, there is a policy<\/strong> and a number of conditions to everything goes perfect:<\/p>\n

Customers have to pay 50% of the total cost of the project in advance so that we can start working.<\/p>\n

When a customer accepts<\/strong> the final result will be considered finished and there will be no returns from the moment the miniatures are sent to the costumer. Throughout the process, We have sent pictures of the progress, videos if necessary and the contact is continuous and direct, in order to make the relevant changes as we progress. So we understand that the customer has been informed and communicated enough so that the final result is always satisfactory<\/strong>.<\/p>\n

 <\/p>\n

 <\/p>\n

BUDGET<\/strong><\/h3>\n

We have price tables<\/a> that will guide you in the final price of the budget:<\/span><\/p>\n

We can make a detailed budget of what you need, if you send us your questions to info@starbrushstudio.com or better still!, filling out our CONTACT FORM<\/a>.<\/span><\/p>\n

Once you has received the budget, we can make all the necessary changes until we adjust to your needs. <\/span><\/p>\n

CONVERTING PRICES<\/strong><\/span><\/p>\n

We can make conversions to the miniatures, so We do it according to two assumptions:<\/span><\/p>\n

    \n
  1. You want some specific conversions and you indicate it to us when requesting the budget.<\/strong> In this case you will be informed of the exact amount of the conversions in the budget. <\/span><\/li>\n
  2. You want us to paint a troop, a regiment or an army, and you want conversions.<\/strong> In this case, an amount of 15% of the total will be added to the budget for conversions.\u00a0<\/span><\/li>\n<\/ol>\n

     <\/p>\n

    BUY THE MINIATURES<\/strong> <\/span><\/p>\n

    To be able to paint we need the miniatures, and to get them we have two options:<\/span><\/p>\n

      \n
    • You send us the miniatures.<\/span><\/li>\n
    • We buy the miniatures.<\/span><\/li>\n<\/ul>\n

      We recomended the second options, for the benefit of all! You save one shipping cost, We can get a discount (not always), We can start working before, and We make sure they are well prepared to work properly.<\/span><\/p>\n

      We don\u00b4t charge any commission for the purchase of the miniatures, we only add the cost of the miniatures in the budget.<\/span><\/p>\n


      WE HAVE FINISHED THE ORDER<\/strong>!<\/span><\/p>\n

      When the work is finished We will send you a photo gallery. Then you can see your finished miniatures well before sending you and give us your FINAL OK<\/strong>. After paying the remaining 50% we will send the miniatures.<\/span><\/p>\n

      In a period of 60 days, You have to pay the order once finished. If at that time we have not received a response, we will assume that the miniatures are owned by Starbrush Studio<\/strong>.<\/span><\/p>\n

      We\u00b4re flexible with dates! So, if you know that you will take longer, for example, to a work trip, some unexpected expense that has arisen … tell us, and we will evaluate different options.<\/span><\/p>\n

      PAYMENT<\/strong><\/span><\/p>\n

      We accept payments by international bank transfer and PayPal.<\/span><\/p>\n

      The full payment of the project must be made before sending the miniatures, which include shipping costs, which we will inform in the budget.<\/span><\/p>\n

      ***Remember: The last payment of 50% must be made within a maximum period of 60 days from the end of the project!<\/span><\/p>\n

      If We receive a response after 60 days, remember that these thumbnails are the property of Starbrush Studio<\/strong>.<\/span><\/p>\n

      RESPONSIBILITY<\/strong> <\/span><\/p>\n

      While the miniatures are in our studio, we are the ones who take responsibility for them. But the moment the miniatures leave our studio or while the miniatures are sent to Starbrush<\/strong> Studio,<\/span>\u00a0We aren\u00b4t responsible for what may happen to them.<\/span><\/p>\n

      However, if when you get the miniatures there has been some damage along de ship, don\u00b4t worry! We can solve it without any cost, except the amount of the shipment. Many times You can solve it from home, in that case We can help you for skype, whatsapp or email.<\/span><\/p>\n

      SHIPPING<\/strong> <\/span><\/p>\n

      The shipping cost depends on the size, weight and destination of the order.\u00a0<\/span>We will inform The shipping costs are included in the budget.\u00a0 <\/span><\/p>\n

      We always send by certified mail, with tracking number so you can see at all times where the shipment is going.<\/span><\/p>\n

      PACKAGING AND PROTECTION<\/strong><\/span><\/p>\n

      We pack and protect the miniatures carefully, individually and using appropriate material for it: boxes suitable for shipments, miniatures are wrapped individually with bubble wrap, miniatures are immobilized with insulating material such as chips or foam … If it is a very large order , we divide the units into smaller boxes following the same procedure, and these are placed inside a larger box, always isolated and immobilized.<\/span><\/p>\n

      We always make sure that there aren\u00b4t components that moves because of possible sudden movements that the package can suffers during the shipment.<\/span><\/p>\n

      They are your miniatures and you want them to come home in one piece! But They are also our work, and we also want them to come in one piece!<\/span><\/p>\n

      OPENING PROTECTION<\/strong><\/span><\/p>\n

      The box comes completely sealed by all its edges.<\/span><\/p>\n

      FLASH BACK<\/strong><\/span><\/p>\n

      \u00a0Help us to improve!<\/span><\/p>\n

      If there has been any problem, inform us. We have already informed that we do not take responsibility for the damages of the miniatures during its shipment, since we work with shiping companies, but it is important to know the incidents.<\/span><\/p>\n

      If you like what you see when you get home, tell us! We also like to be told nice things…<\/span><\/p>\n

      OVERCOMING BITS<\/strong> <\/span><\/p>\n

      The spare parts of the matrices and additional components are not returned, unless expressly requested.<\/span><\/p>\n

      DEADLINES<\/strong> <\/span><\/p>\n

      We usually take between 2 and 4 weeks since the miniatures arrive to our studio. The time can vary from less time in case of small orders until more time if They are very large orders; we will inform you in any case.<\/span><\/p>\n

      Keep in mind that there may be delays because of\u00a0 the sending company. <\/span><\/p>\n

      YOU ARE WHO BUY THE MINIATURES AND SEND US THE MINIATURES<\/strong><\/span><\/p>\n

      If you finally send us the miniatures, please, pack them well. If for any reason it deteriorates along the way, don\u00b4t worry! We\u00b4ll reparate it without cost. It is highly recommended that you include an inventory<\/strong> of everything you send us, which We\u00b4ll then check and confirm. This way we avoid possible misunderstandings.<\/span><\/p>\n

      DISCLAIMERS AND PRECAUTIONS<\/strong><\/span><\/p>\n

      Starbrush Studio<\/strong> reserves the right to refuse requests for justified decisions.<\/span><\/p>\n

      Starbrush Studio<\/strong> reserves the right to cancel orders for duly justified reasons.<\/span><\/p>\n

      Starbrush Studio<\/strong> reserves the right to modify a budget that has been incorrectly prepared due to spelling, syntax errors, incorrect accounts, or any other nature. Always under duly justified reasons. We do not advertise, nor do we have agreements with any brand. We only paint, sell and \/ or name in our blog and website, and these belong to the companies that have their registration.<\/span><\/p>\n

      PROFESSIONAL SECRET<\/strong><\/span><\/p>\n

      We do not disclose our techniques or our painting secrets. However, We understand that you will surely want to paint the miniatures for your army, and they must all have the same color scheme. So We wont have no problem in telling you the colors used.<\/strong><\/span><\/p>\n

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